Frequently Asked Questions

Accountability is the defining word for our client service. We define “accountability” as:

  1. Returning phone calls and emails by end of business day.
  2. Meeting all deadlines.

In the end however, whether we were accountable is in the eyes of the client, thus we focus intently on the customer’s expectations so that we are knowledgable about what they need from us and can properly plan for how to provide it.

For more detail, please see our C3 page where we provide more detail on our client service model and analysis framework.


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